Playhouse Merced Ticketing and Show  Policy

Ticket fees

There is a $2 fee from our ticketing agent assessed to each individual ticket online and a transaction fee is applied to all phone and online orders.

Ticket upgrades

Based upon availability, ticket upgrades are permitted at the discretion of the presenter up until curtain and patron must abide by the house manager and usher discretion. 

 

Refunds & credits

Once an order is placed, there are NO REFUNDS on tickets unless the event is cancelled. Refunds are only made to the original purchaser and are issued for the value of the tickets only. In the event of a cancellation, every effort will be made to notify the purchaser.

 

Tickets from unauthorized sources

Playhouse Merced strongly cautions against guests buying tickets from ticket sources not officially sanctioned by us. Many guests that have purchased tickets from brokers or scalpers find themselves in possession of counterfeit tickets at inflated prices. This is especially true on sold out shows. A counterfeit ticket will not be accepted. We will not be able to offer any refunds or exchanges. We can only guarantee entry for tickets purchased from our official source.

 

Safety & Security

Bag Checks

For the safety of our guests, bags may be searched upon entry. Sharp objects, weapons, and illegal contraband are not permitted into the venue. The items listed below, and any additional items that Playhouse Merced determines could potentially distract from the audience’s safety and enjoyment, are prohibited items which will not be allowed inside the venue. Playhouse Merced reserves the right to eject or ban entry to patrons who have such prohibited items in their possession. Items include but are not limited to: cameras, audio / video recording devices, tripods / monopods, or selfie sticks; laser pointers; illegal drugs / substances; weapons; chemical weapons, including mace and pepper spray; noise making devices; signs / flags / banners; outside food or beverage, including alcohol; oversized bags or backpacks; pets (service animals exempt); or laptops / tablets. 

 

Seating policies

Late Seating

Traffic and parking in downtown Merced can become congested prior to a performance. We suggest that you allow extra time to arrive relaxed and ready to enjoy your event. Those arriving after a performance has begun will be seated at the discretion of the Playhouse Merced staff and should expect that they will miss a portion of the show, based on their arrival time and Playhouse policies.

Child Seating Policy

No children under the age of 13 are permitted into the theater without a parent or guardian. Children under the age of 13 must be seated directly adjacent to parent or guardian and will not be seated without a parent or guardian. Please refer to each event page for the ages we strongly recommend as appropriate for each performance.

Please reference our Guest Code of Conduct regarding expected behavior of both children and adult guests.

Children under the age of three are not admitted unless otherwise stated. All patrons including children, regardless of age, must have a ticket and sit in a seat. Lap seating is never permitted. Also, as a courtesy to other patrons and the performers, please bear in mind that it is not appropriate for small children to attend performances where silence is necessary to fully enjoy the performance. Children under the age of 13 must be accompanied by an adult. If you have questions about the appropriateness of a performance, please don’t hesitate to call us at 209-725-8587. 

Cameras and electronic devices

All audio / visual devices and photography, filming, recording, and taping is strictly prohibited. Playhouse Merced reserves the right to deny entry to, or to remove any guest from the premises that refuses to comply with this policy.

 

Venue Recording Consent

By entering facilities where Playhouse Merced is presenting programming, you consent to be photographed, filmed and/or otherwise recorded. Your entry constitutes consent on behalf of yourself and your minor children to such photography, filming, and/or recording and to any use in any and all media in perpetuity. You understand that all photography, filming, and/or recording will be done in reliance on this consent given by you entering these areas. If you do not agree to the foregoing, do not enter.

 

Cancellation policy

If a show is cancelled, refunds will be awarded. If the performance is rescheduled, then the original tickets issued are valid for the new date. In the event that a show is cancelled, we will make every effort to inform all ticketed customers via phone and email as soon as we can. If a show is cancelled, a refund will be issued back to the original payment type used to make the ticket purchase. Cash payments will be refunded by Playhouse Merced check to the buyer on record. 

 

Discounts

If discounts or promotions are offered, those discounts are not retroactive and cannot be combined (unless otherwise specified). Discounts and promotions have terms which may include expiration dates, limited availability, or additional fees and restrictions. Please read terms carefully before making your purchase.

 

For more about what to expect at the theater, please read While at the Theater.

 

Thank you!

© 2015 Playhouse Merced | 452 W. Main St. • Merced, CA 95340 | (209) 725-8587 | boxoffice@playhousemerced.org

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