HOUSE MANAGER

TO APPLY: Email rcplayhousemerced@gmail.com

Include:

Cover Letter & Experience

References must be available upon request

Part Time Position

Hours: Fridays 5:30 until Close, Saturdays 5:30 until Close, Sundays 12:00 until Close (additional hours based on additional performances.

Pay:  $12.00 per Hour

Reports to: Executive Director

How do your patrons rate your company?  Certainly by the quality of your productions.  But just as likely, by the competence of your box office staff, the cleanliness of  your restrooms, and the friendliness of your ushers.  All are part of your theatre’s public face, and all are the responsibility of the house manager.

The house manager is responsible for the smooth operation of the house (typically both the lobby and audience seating area) during the run of the show. House mangers welcome the public to the theatre and oversee their safety and well-being before, during, and immediately after the show. They answer question, listen to patrons' compliments and concerns, and make audience members feel welcome. 

The front-of-house staff may be the only members of the company who the audience interact with on a regular basis, so their interactions are of prime importance.

Key duties of the house manager may include: recruiting or supervising recruiting of all house workers (ushers, greeter, refreshment or souvenir seller, etc.); coordinating building opening times on show nights with stage manager; orienting and training all house workers; explaining how tickets are to be taken and where they are to be stored; checking rest rooms before and after intermission and at end of night; cleaning house area and restocking supplies; along with the stage manager, ensure the building is turned off after each show and all doors are locked.

Besides scheduled shows, the House Manager will also facilitate or work in conjunction with fellow staff the running of auditions, private performances, on and off site events. 

Major Areas of Responsibility:

Prepare the Space

  • The house manager assumes control of "the front of the house" -- this means the space beginning at the outside entrance to the theater and extending to the foot of the stage. If there are programs to be handed out prior to the performance, the house manager makes sure that the right amount are available. The house manager does a "walk through" of the theater to verify that the house is clean and presentable for the audience. If there are signs or notices relevant to a particular show, such as "no flash photography" or "no use of cell phones" the house manager makes sure those signs are in place.

Manage the Ushers

  • Ushers take tickets and lead patrons to their seats. The house manager schedules, trains, and supervises these ushers. This means making sure that ushers have a sense of the seating scheme, so that they can lead patrons to their seats in the quickest possible way. Some ushers may be assigned to hand out programs. Ushers must also be made familiar with the latecomers policy. The house manager makes sure that ushers have whatever supplies are needed to their job, such as a flashlights.

Work with Box Office

  • The house manager works closely with the box office manager. If there is a dispute about tickets -- for example, if a patron mistakes the date on their ticket and shows up on the wrong night, the house manager may have to help resolve the situation. If there is a waiting list, the house manager coordinates with the box office to determine which audience members will be seated. The house manager must make sure that the theater is observing capacity limits and fire laws.

Patron Care

  • The house manager is responsible for the happiness and safety of the audience, in case of an emergency, like a fire or tornado, one should know what steps to take to either evacuate the audience members, or secure them in place.  The ushers should also be instructed in emergency procedures, particularly where various escape routes are located.

 

Confirm Show Time

  • In addition to working with the box office manager, the house manager is in close contact with the stage manager. If there are latecomers, and a need to delay the start of the show, the house manager alerts the stage manager, who is managing the production as it happens. If some of the stage action takes place in and around where the audience is seated, the house manager makes sure that the aisles are clear of people's feet or their belongings.

Typical Schedule (example is based on a 7:30pm performance)

  • 5:30 (or 2 hrs prior to showtime) - Arrive and prep space: This is including but not limited to cleaning windows, cleaning bathrooms, vacuuming, mopping.

  • 6:00 (or 90 minutes prior to showtime) - Set up concessions: make sure all items are fully stocked, area is clean, and proper signage is displayed.

  • 6:30 (or 1 hr prior to showtime) - Communicate with box office about sales, any special seating needs, collect Will Call tickets

  • 6:40 (or 50 minutes prior to showtime) - Place and train Ushers

  • 6:45 (or 45 minutes before showtime) - Open & work concessions.

  • 7:00 (or 30 minutes prior to showtime) - Communicate with Stage Manager and open house with approval from Stage Manager. Return to concessions.

  • 7:20 (or 20 minutes prior to showtime) - Communicate with Will Call & Stage Manager about starting on time

  • 7:28 ( or 2 minutes prior to showtime) - Close Concessions, Flash Lights, Seat Ushers, Go dark, Prepare for places

  • 7:30 (or Showtime) - Check with Tech, on Tech's go, facilitate Curtain Speech to patrons

  • During Act I - Restock concessions, seat any latecomers, clean where needed, assist tech with any issues, assist cast with any issues

  • Intermission - Bring the Lobby back to life, concessions, start 15 minute timer

  • 13 minutes into intermission or on the Stage Managers call - Flash lights, prepare for places

  • 15 minutes into intermission - Go Dark, check with tech, facilitate intermission speech

  • During Act II - Restock concessions, clean where needed, assist tech with any issues, assist cast with any issues

  • During Bows - Bring the Lobby back to life

  • Post Show - Thank patrons for coming, help where needed

  • 10 minutes Post Show - Prep space for next day; This is including but not limited to cleaning windows, cleaning bathrooms, vacuuming, mopping, taking out all trash, turning off all lights, turning off all HVAC, locking doors, clocking out & setting alarm

Minimum Requirements

  • Must be at least 21 years of Age

  • Must come to work clean and presentable

Minimum Qualifications

  • Excellent verbal and written communication skills

  • Ability to work in a sometimes fast paced and rapidly changing environment

  • Excellent organization skills and ability to multi-task

  • Knowledge of point of sales and customer relationship management systems is preferred.

  • Must be able to work well independently but must be also capable of working as part of a team and able to lead, train, and motivate others.

  • Reliable transportation to make necessary trips to the bank or store

Preferred Qualifications:

  • Cash handling experience and experience in customer service

© 2015 Playhouse Merced | 452 W. Main St. • Merced, CA 95340 | (209) 725-8587 | boxoffice@playhousemerced.org

  • Facebook Social Icon
  • Twitter Social Icon
  • Instagram Social Icon